Privacy Policy
Effective Date: June 25, 2025
LogistiQ Xpeditors Limited (LXGlobal) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics services, visit our website, or interact with us.
1. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Business Information: Company name, job title, business address
- Shipping Information: Shipment details, delivery addresses, customs documentation
- Financial Information: Billing information, payment details (processed securely through third-party payment processors)
- Identification Information: Government-issued ID, passport information when required for customs and security purposes
Non-Personal Information
We may also collect non-personal information including:
- Website usage data and analytics
- Device information and IP addresses
- Cookies and tracking technologies
- Location data for shipment tracking purposes
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: Processing shipments, customs clearance, warehousing, and distribution
- Customer Support: Responding to inquiries, providing technical support, and resolving issues
- Communication: Sending service updates, shipping notifications, and important announcements
- Compliance: Meeting legal and regulatory requirements, including customs and security regulations
- Business Operations: Billing, accounting, and internal record-keeping
- Improvement: Analyzing usage patterns to improve our services and website functionality
- Marketing: Sending promotional materials and service information (with your consent)
3. Information Sharing and Disclosure
We may share your information with:
- Service Partners: Carriers, customs brokers, and other logistics partners necessary to fulfill your shipments
- Expeditors International: Our strategic global alliance partner for international shipments
- Government Authorities: When required by law, regulation, or legal process
- Third-Party Service Providers: Technology providers, payment processors, and other vendors who assist in our operations
- Business Transfers: In the event of a merger, acquisition, or sale of assets
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Access controls and authentication systems
- Regular security assessments and monitoring
- Employee training on data protection and privacy
- Secure facilities and physical access controls
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Support business operations and record-keeping needs
6. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct or update inaccurate information
- Request deletion of your information
- Object to certain processing activities
- Withdraw consent for marketing communications
- Request data portability
To exercise these rights, please contact us using the information provided below.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Enable social media features and functionality
You can control cookie settings through your browser preferences.
8. International Data Transfers
As a global logistics provider operating in over 180 countries through our alliance with Expeditors International, your information may be transferred to and processed in countries outside Nigeria. We ensure appropriate safeguards are in place to protect your information during such transfers.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the effective date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
LogistiQ Xpeditors Limited (LXGlobal)
39 Ademola Street off Awolowo Road
101233, SW Ikoyi, Lagos, Nigeria
Email: INFO@LXGlobal.com
Phone: +234 9030 001 143
For privacy-related inquiries, please include "Privacy Policy" in the subject line of your email.
